Assignment Unit 5

Assignment Unit 5

Page 38 : Complaints

2. Create a new version. Provide better customer

services in your version

Mr Nadimi : Hello. Is here Mr Carr?
Mr Carr : Yes. Is here Mr Carr. Can I help you?
Mr Nadimi : You company send shipping delay.

Mr Carr : The work delay because our company has a problem about transport.
Mr Nadimi : When your company can send work for me?
Mr Carr : My company the quickly resolved the problem as soon as possible. We

will send the work to you within 7 days.

Mr Nadimi : Ok

Main idea : Company Mr carr Operation delayed because my company the problem about transport. ________________________________________________________________________

STELLA COMMUNICATIONS PLC

PO BOX 45,27 PARKWAY, HALL GREEN, BIRMINGHAM BH56 4TR ENGLAND

Phone: 44 121 312 769/221 Fax: 44 121 312 593

Fax to: Hamid Nadimi                                                            From: Peter Carr

Ahmed Al-Hamid & Company 

fax number: 966 1 367933

No of Pages (inc. this one): 1                                                 Date: 4 March, 1999

ATTN: Hamid Nadimi - Operations Director

Re: Peter Carr - Customer Service

Following our conversation about problem I am pleased to tell you that Mr Bains doesn't go to your company and will send they go to your company within five days.

If there is any way I can be of further assistance please tell me.Once again, please accept assistance from me.

Furthermore, let me assure you of our company in the future.

Best regards

Peter Carr

Peter Carr

Customer Service