Friday, February 8, 2013

When incompetence is 'tantamount to fraud' (Page 44)


Hi everyone. Allow me to introduce myself? My name is chettida niya for English Conversation for Business Communication class. Today I would like to talk about When incompetence is 'tantamount to fraud' from reading the business article in book 'English for Business Communication'. The presentations is very important for the learning and working.  In my opinion the presenter is the focus of the presentation - not the visuals. The key purpose for using a visual aid is to help the audience understand the topic better. So the visuals should only be use to support the presenter's message. A process - flowchart slide, for example, help people understand visually what you are describing verbally. If a visual distracts the audience's attention from what you're saying , it's uesless. Today presentation is sorely needed in the work or study and it is easy to propagateyour knowledge to others. Presentation in any manner without the preparation may cause error-prone or is not, as it is intended. So if you want to give presentations runs smoothly and achieve the desired goal presenters should be prepared to present the first and every time.  In my opinion, I think that for some people or a presentation on the front of the class or on applications it is something that everyone might not feel much. And fear every time will to present. Exercise regularly and to concentrate on presentation. We are needed to prepare both part of the introduction to the content or the preparing to answer the question any questions to the audience had.
However, many people are still embarrassed when giving a presentation because they do not know exactly how to make a good presentation 
We have to prepare your presentation thoroughly. We should begin sketching out the presentation first. And most presentations have three main parts including introduction, body and conclusion. Therefore, we should structure our talk clearly and logically so that the audience can understand it more easily. Next, we will focus on only a few important points if we intend to design our talk by PowerPoint. The last thing is to make a list of questions we expect to be asked at the end of the presentation. If we prepare this first step well, we will have the key of a good presentation. Often we like what we are talking about, sometimes we are even passionate about the subject. But remember that it is seldom the same thing for the recipients.

communication in difference culture (Page 35)


Hi everyone. Allow me to introduce myself? My name is chettida niya for English Conversation for Business Communication class. In my section is A. Today I would like to talk about When incompetence is 'tantamount to fraud' from reading the business article in book 'English for Business Communication'. In this blog , I would  like to talk about cross-cultural communication.  The present communication is an activity that is very complex and involves many people. Because contemporary society is a society with a large and complex society of information and a lot more.   The Conversation is important. Conversation is a form of entertainment. Every country give importance. The conversation have different in other county, such as Finland and Japan is a higher valve placed on listening may be Finland and Japan is  accredit everybody and It is respect yourself. In other countries listeners will consider what has been said in silence before responding. Listeners may be thinking the word for solve situation. It isn’t come about the problem in the future Communication to understand and to reconcile. The regulation of socialcommunication to be established between the members. In addition to coexist peacefully Terms of their respectful always and Not much else to say first, And profanity Using inappropriate words. The communication don’t have formality because the country have culture and morality is different. It is depent on conscience. We can speak or contact with people. It have many method. Such as we speak with my friend. We use friendly method, We speak with the head of department. We use official method etc. Don’t be surprised above all , one should remember that people do not usually mind if their own codes are broken by foreigners as long as they sense consideration and goodwill. This is much more important than a set of rules of etiquette. Like the verb phrase and interpolated to show interest in the conversation or Sentence without thinking to hold discussions with the opportunity to intervene to sustain the sentence. An opportunity to engage in conversations with what they say. Therefore, it is highly necessary in these modern times bring competitive advantage or disadvantage.To be adapted to the situation in the different communications. And we are need to know consider the differences in cultural for your understand and to reduce the problems and conflicts of communication on a daily basis. If we are not brave to communicate with people. We are not to see a different communication . The same is Faith is to believe what we do not see; and the reward of this faith is to see what we believe

Tuesday, January 29, 2013

Assignment Unit 5


Assignment Unit 5

Page 38 : Complaints

2. Create a new version. Provide better customer

services in your version

Mr Nadimi : Hello. Is here Mr Carr?
Mr Carr : Yes. Is here Mr Carr. Can I help you?
Mr Nadimi : You company send shipping delay.
Mr Carr : The work delay because our company has a problem about transport.
Mr Nadimi : When your company can send work for me?
Mr Carr : My company the quickly resolved the problem as soon as possible. We
will send the work to you within 7 days.
Mr Nadimi : Ok
Main idea : Company Mr carr Operation delayed because my company the problem about transport. ________________________________________________________________________




STELLA COMMUNICATIONS PLC
PO BOX 45,27 PARKWAY, HALL GREEN, BIRMINGHAM BH56 4TR ENGLAND
Phone: 44 121 312 769/221 Fax: 44 121 312 593




Fax to: Hamid Nadimi                                                            From: Peter Carr
Ahmed Al-Hamid & Company 
fax number: 966 1 367933
No of Pages (inc. this one): 1                                                 Date: 4 March, 1999

ATTN: Hamid Nadimi - Operations Director

Re: Peter Carr - Customer Service

Following our conversation about problem I am pleased to tell you that Mr Bains doesn't go to your company and will send they go to your company within five days.

If there is any way I can be of further assistance please tell me.Once again, please accept assistance from me.

Furthermore, let me assure you of our company in the future.

Best regards
Peter Carr
Peter Carr
Customer Service



Sunday, January 13, 2013

Telephone Message. (Eng. Conversation)



Sellers :  Hello.This is a Guchi Shop. May I help you ?
Buyer :  I need a new handbag collection last.
Sellers :  A newest collection arrived yesterday.
Buyer :  I see the website I would like redbag code cc1075.how much?
Sellers :   Price 30,000 baht we have promotion.If you purchase 50,000 baht will
                receive a 10% discount.
Buyer :  Wow!!!  So I bought the product code cc2075.
Sellers :  OK!! You conveniently payment day does.
Buyer :  This evening I will transfer the money to you. When would you like will
               receive the goods.
Sellers :  After you complete payment. We will send the goods by EMS. Without the
                charge. The total amount is 60,000 baht.
Buyer :  OK! Thank you.
Sellers :  Thank you very much. Please come to visit our other products.
Buyer :  OK!! Bye.
Sellers :  Bye.

Saturday, January 12, 2013

At restaurant



At home
:I’d  like  to  reserve  a  table  at  your  restaurant  at  9  P.M.  Tomorrow night please.
: Certainly.  How many people is this booking for?
: It’s for five please.  Under my last name Paris.
: Thank you, Ms. Paris would you prefer a smoking table?
: Non-smoking please.  I’m going with   my friends. And what time should I arrive.
: Before 9: 20 P.M.  please  that’s  the  latest  we  can  hold  the  table  for  you.
: Oh great.  Thanks .We’ll make it there in time.
: Thank you madam, Bye

At restaurant
: Welcome to five-star restaurant how many people?
: I have made a reservation 4 people.
: Ok madam, this way please.
:Are  you  guys  ready  to  order  yet?
:Not  really .  Could you give us a couple more minutes, please?
:Sure  no  problem.  Just  let  me  know  when  you’re  ready  to  order.
: Order please.
:Sorry. We really can’t decide. Could you recommend us the dish of the day?
:Today  we  have  chef’s  “Tom  Yum  Goong”  and It is in the set menu.
: What’s in  Tom  Yum  Goong”  Is  it  vegetarian?
:No, it’s  not.  It’s  clear  sour soup  with  shrimp, flavored  with  fresh  lemon/grass  and  kaffir  lime  leaf.
:I  see.  That sounds yummy.  I’m  take  that  please./and  I’m  have  spakette/and I’ll have Pad Thai.
:Would  you  like  anything  to  drink  with  your  meal?
:Fresh  water.
:Ice tea
:Oranges  juice
:Wait  a  minute please.
:Ok,  guys.
: Hi.
: How long did you wait?
: About 5 minutes.
: Sorry, I’m late.
: No problem.
: Are you orders yet?
: Yes.
: Ok orders please.
: This orders   Sir.
: Two chicken wings and one coke please.
: Ok Sir.  Please wait a moment.
: Check, please
: 550 Bath. Sir
: I’ll take care of this one.
: No
: I think let’s split it.
: Ok
: Thank you very much.





Telephoning (2) changing arrangements




conversation

Sellers :  Hello.This is a Guchi Shop. May I help you ?
Buyer :  I have a little problem.
Sellers :  What is the problem?
Buyer :  Two days ago, I just bought your bag code cc1075 to cc2075.
Sellers :  Let me know your name.
Buyer :  Annie.
Sellers :  Just a moment please…… We find your purchase history. May I help you ?
Buyer :  I find that it is  defective within the handbag. You will be responsible for it.
Sellers :  OK! Gucci shop All products are guaranteed for 1 months.
Buyer :  What I need to do?
Sellers :  You must bring a receipt showing the store. Then, we will change a new
                product for you.
Buyer :   Can go to the other branch.
Sellers :  Yes!. No problem.
Buyer :   Oh well, good.Thank you
Sellers :  you're welcome. We apologize for the problem.
Buyer :   That’s ok. I understand the problem. Thank you for your help. I really
                appreciate that.
Sellers :  Thanks you very much.
Buyer :   Bye.
Sellers :  Bye.