Assignment Unit 5

Assignment Unit 5

Page 38 : Complaints

2. Create a new version. Provide better customer

services in your version

Mr Nadimi : Hello. Is here Mr Carr?
Mr Carr : Yes. Is here Mr Carr. Can I help you?
Mr Nadimi : You company send shipping delay.

Mr Carr : The work delay because our company has a problem about transport.
Mr Nadimi : When your company can send work for me?
Mr Carr : My company the quickly resolved the problem as soon as possible. We

will send the work to you within 7 days.

Mr Nadimi : Ok

Main idea : Company Mr carr Operation delayed because my company the problem about transport. ________________________________________________________________________

STELLA COMMUNICATIONS PLC

PO BOX 45,27 PARKWAY, HALL GREEN, BIRMINGHAM BH56 4TR ENGLAND

Phone: 44 121 312 769/221 Fax: 44 121 312 593

Fax to: Hamid Nadimi                                                            From: Peter Carr

Ahmed Al-Hamid & Company 

fax number: 966 1 367933

No of Pages (inc. this one): 1                                                 Date: 4 March, 1999

ATTN: Hamid Nadimi - Operations Director

Re: Peter Carr - Customer Service

Following our conversation about problem I am pleased to tell you that Mr Bains doesn't go to your company and will send they go to your company within five days.

If there is any way I can be of further assistance please tell me.Once again, please accept assistance from me.

Furthermore, let me assure you of our company in the future.

Best regards

Peter Carr

Peter Carr

Customer Service

Telephone Message. (Eng. Conversation)

Sellers :  Hello.This is a Guchi Shop. May I help you ?
Buyer :  I need a new handbag collection last.
Sellers :  A newest collection arrived yesterday.
Buyer :  I see the website I would like redbag code cc1075.how much?
Sellers :   Price 30,000 baht we have promotion.If you purchase 50,000 baht will
                receive a 10% discount.
Buyer :  Wow!!!  So I bought the product code cc2075.
Sellers :  OK!! You conveniently payment day does.
Buyer :  This evening I will transfer the money to you. When would you like will
               receive the goods.
Sellers :  After you complete payment. We will send the goods by EMS. Without the
                charge. The total amount is 60,000 baht.
Buyer :  OK! Thank you.
Sellers :  Thank you very much. Please come to visit our other products.
Buyer :  OK!! Bye.
Sellers :  Bye.

At restaurant

At home

:I’d  like  to  reserve  a  table  at  your  restaurant  at  9  P.M.  Tomorrow night please.

: Certainly.  How many people is this booking for?

: It’s for five please.  Under my last name Paris.

: Thank you, Ms. Paris would you prefer a smoking table?

: Non-smoking please.  I’m going with   my friends. And what time should I arrive.

: Before 9: 20 P.M.  please  that’s  the  latest  we  can  hold  the  table  for  you.

: Oh great.  Thanks .We’ll make it there in time.

: Thank you madam, Bye

At restaurant

: Welcome to five-star restaurant how many people?

: I have made a reservation 4 people.

: Ok madam, this way please.

:Are  you  guys  ready  to  order  yet?

:Not  really .  Could you give us a couple more minutes, please?

:Sure  no  problem.  Just  let  me  know  when  you’re  ready  to  order.

: Order please.

:Sorry. We really can’t decide. Could you recommend us the dish of the day?

:Today  we  have  chef’s  “Tom  Yum  Goong”  and It is in the set menu.

: What’s in “  Tom  Yum  Goong”  Is  it  vegetarian?

:No, it’s  not.  It’s  clear  sour soup  with  shrimp, flavored  with  fresh  lemon/grass  and  kaffir  lime  leaf.

:I  see.  That sounds yummy.  I’m  take  that  please./and  I’m  have  spakette/and I’ll have Pad Thai.

:Would  you  like  anything  to  drink  with  your  meal?

:Fresh  water.

:Ice tea

:Oranges  juice

:Wait  a  minute please.

:Ok,  guys.

: Hi.

: How long did you wait?

: About 5 minutes.

: Sorry, I’m late.

: No problem.

: Are you orders yet?

: Yes.

: Ok orders please.

: This orders   Sir.

: Two chicken wings and one coke please.

: Ok Sir.  Please wait a moment.

: Check, please

: 550 Bath. Sir

: I’ll take care of this one.

: No

: I think let’s split it.

: Ok

: Thank you very much.

Telephoning (2) changing arrangements

conversation

Sellers :  Hello.This is a Guchi Shop. May I help you ?

Buyer :  I have a little problem.

Sellers :  What is the problem?

Buyer :  Two days ago, I just bought your bag code cc1075 to cc2075.

Sellers :  Let me know your name.

Buyer :  Annie.

Sellers :  Just a moment please…… We find your purchase history. May I help you ?

Buyer :  I find that it is  defective within the handbag. You will be responsible for it.

Sellers :  OK! Gucci shop All products are guaranteed for 1 months.

Buyer :  What I need to do?

Sellers :  You must bring a receipt showing the store. Then, we will change a new

                product for you.

Buyer :   Can go to the other branch.

Sellers :  Yes!. No problem.

Buyer :   Oh well, good.Thank you

Sellers :  you're welcome. We apologize for the problem.

Buyer :   That’s ok. I understand the problem. Thank you for your help. I really

                appreciate that.

Sellers :  Thanks you very much.

Buyer :   Bye.

Sellers :  Bye.