Telephoning (2) changing arrangements

conversation

Sellers :  Hello.This is a Guchi Shop. May I help you ?

Buyer :  I have a little problem.

Sellers :  What is the problem?

Buyer :  Two days ago, I just bought your bag code cc1075 to cc2075.

Sellers :  Let me know your name.

Buyer :  Annie.

Sellers :  Just a moment please…… We find your purchase history. May I help you ?

Buyer :  I find that it is  defective within the handbag. You will be responsible for it.

Sellers :  OK! Gucci shop All products are guaranteed for 1 months.

Buyer :  What I need to do?

Sellers :  You must bring a receipt showing the store. Then, we will change a new

                product for you.

Buyer :   Can go to the other branch.

Sellers :  Yes!. No problem.

Buyer :   Oh well, good.Thank you

Sellers :  you're welcome. We apologize for the problem.

Buyer :   That’s ok. I understand the problem. Thank you for your help. I really

                appreciate that.

Sellers :  Thanks you very much.

Buyer :   Bye.

Sellers :  Bye.